New "Specifications for the Business Services of Retail Pharmacy" clarifies the hierarchical evaluation system of retail pharmacy，Provide reference for future promotion of pharmaceutical retail enterprise management and government policy formulation。
Recently，The Ministry of Commerce announced the "Specifications for the Business Services of Retail Pharmaceutical Stores" (hereinafter referred to as the "Specifications")，officially implemented from December 1, 2012。
Wen Zaixing, inspector of the Department of Market Order of the Ministry of Commerce, pointed out，"Specifications" is generally not high for the service level of pharmaceutical stake sports betting appretail enterprises，The status quo proposed by the lack of people -oriented service concepts。It stipulates the number and quality requirements of the number of pharmacy and technical personnel of retail pharmacy、Service facilities and service environment、Professional ethics and appearance、After -sales service and other business service capacity indicators and division standards，Clarified the hierarchical evaluation system of retail pharmacy，Provide a reference for promoting the management and government policy formulation of drug retail enterprises in the future。
Store divided into three levels
From the rules,，"Specification" has the following points:
a、The requirements for the instrument of the pharmacy practitioners。For example，It is stipulated that pharmacy salespersons need to be unified，and wear a unified name、Title、Gongca of the elements of practice qualifications。
2、Improve the requirements of employees。Pharmacy that does not have enough pharmacist resources，After the assessment of the provincial drug supervision and management department，Issuing a pharmaceutical service license certificate，Performing pharmacist functions in the pharmacy。
3、Requirements to improve business venues。1. Pharmacy needs to set up the publicity of pharmacy and technicians in the store (including the half -body -free photo、Name、Professional and technical title、Occupational qualifications, etc.)。2. It is forbidden to use treble speakers in business operations，Or other means to send high stake sports betting appnoise to attract customers。
4、Introduction of retail pharmacy hierarchical management standards。This standard divides the retail pharmacy into A、AA、AAA three levels，and from the basic requirements、Drug supply capabilities，Staff equipment and training、Pharmaceutical service capabilities are approved and evaluated。
On the operating area，It is clearly stipulated that AAA pharmacies must not be less than 100 square meters，AA pharmacies are not less than 80 square meters。In terms of drug supply，A level、AA level、AAA -level pharmacies require the cover of the drug varieties in the store at least 40/60/80 common diseases;，Only set up a night service window，and guarantee 24 -hour drug supply，Only with the qualifications of AAA -level pharmacies。In terms of staffing，A level、AA level、AAA -level pharmacy requirements，Pharmacy and technical personnel are not less than 20%of pharmacy practitioners、40%and 60%，If the business of traditional Chinese medicine drinks，One of them should be a Chinese medicine division; in addition，All pharmacy and technicians should master at least 40/60/80 common disease guidance guidance and health information dissemination capabilities，Skills that must have & ldquo; Drugs instructions and inspection report consultations & rdquo;。
Focus on service
Ye Zhen, deputy general manager of Beijing Golden Elephant Pharmacy, pointed out: & ldquo; in my opinion，The "Specification" issued this time is compared stake online sports bettingto the past，It looks more user -friendly，Regulations on other commercial promotions also quote absorption，For example, regulations for noise。& rdquo;
According to her understanding，"Specifications" also appeared many new single -column clauses，For example, & ldquo; There should be facilities for employees to wash and disinfection & rdquo; Terms，and added & ldquo; Establish consumer medication information system and file，Conditional retail pharmacies shall establish the terms of the medicine calendar file information system of chronic disease consumers & rdquo;。& ldquo; This helps enhance the health consciousness of store staff，and further promote the construction of pharmacy informatization。& rdquo;
Ye Zhen finally said，From the Specification，She saw more advice of & ldquo; service & rdquo; concept。& ldquo; For example，Pharmacy needs to provide specialized telephone drug consultations、Tracking service for after -sales drugs，and regulations on the proportion of pharmacy pharmacy，There are also clauses about pharmacies to spread the concept of healthy life、Establishing effective consumer medicine calendar、and do a good job of consumer medication guidance，Both reflected & quot; service & quot; two words。& rdquo;
Another understanding，At present, the Ministry of Commerce is secretly introducing the "Administrative Measures for Retail Pharmacy Hierarchical Evaluation" corresponding to the "Regulations"。According to insiders of the Ministry Stake Sports Bettingof Commerce，"Administrative Measures" is expected to be launched soon，Provide specific implementation methods for the implementation of the "Specifications。
